SSO outage due to upstream provider

Resolved·Partial outage

An outage for a downstream provider left users unable to authenticate for approximately 2 hours.
The provider resolved the issue and users are now able to authenticate and access the application.

Thu, Jul 16, 2026, 11:02 AM

(2 months ago)

Affected components

Jul 16, 2026, 08:45 AM

11:02 AM

SSO

Updates

Resolved

An outage for a downstream provider left users unable to authenticate for approximately 2 hours.
The provider resolved the issue and users are now able to authenticate and access the application.

Thu, Jul 16, 2026, 11:02 AM

Monitoring

The downstream provider has resolved the issue and we are now seeing successful log ins.
We continue to monitor.

Thu, Jul 16, 2026, 10:18 AM(44 minutes earlier)

Identified

We are seeing elevated error rates when users attempt to log in to the platform.

This is being caused by a major outage with a downstream provider.

We are in touch with the downstream provider who are aware of the issue and are investigating.

Thu, Jul 16, 2026, 10:01 AM(17 minutes earlier)

Identified

Users cannot log in to Watershed due to issues with an upstream provider.

Logged-in users can access the platform as normal still

Thu, Jul 16, 2026, 08:45 AM(1 hour earlier)